Support & Help Center

The fastest way to reach us is on WhatsApp, where the MarHire Taxi Fes team responds 24/7 in nine languages. You can also email us for non-urgent matters or use the booking confirmation thread to follow up directly with the support agent who handled your reservation. Every channel is staffed by the local Fes team, not an offshore call centre and not an automated app.

WhatsApp is the primary support channel for airport transfers, intercity transfers, and VIP transfers. It works the same whether you're confirming a pickup at Fès–Saïss Airport, adjusting a Fes-to-Chefchaouen ride, or coordinating a 50-passenger group booking. Because messages are timestamped and threaded, your booking reference, pickup time, and any changes stay in one easy-to-find conversation.

The team can help with booking changes, cancellations, additional passengers or luggage, child seat requests, vehicle class upgrades, route adjustments, flight delays, late-night arrivals, hotel pickup coordination, last-minute add-ons such as a return leg, and lost items. If your request falls outside our three services (Airport Transfer, Intercity Transfer, VIP Transfer), we will tell you clearly and, where possible, point you in the right direction.

Most MarHire Taxi Fes bookings include free cancellation, and changes to your pickup time, vehicle class, or destination can usually be made on the same WhatsApp thread that confirmed your reservation. For changes within a few hours of pickup, WhatsApp is the fastest channel because the message reaches both the support team and the driver coordinator in real time. Fixed-rate pricing means a date or vehicle change does not trigger surprise surge fees.

Every airport transfer includes flight tracking, so a delayed arrival at FEZ does not cost you anything extra and does not require you to message us first, we already know. You get 60 minutes of free waiting time from the moment your flight lands, and your driver will be in the arrivals hall with a name sign. If you ever cannot locate the driver, open WhatsApp and we will connect you in under a minute.

For pickups inside Fes, we confirm the exact meeting point with you by WhatsApp the day before. Door-to-door pickup is free at any hotel or address in Ville Nouvelle, Atlas, Saiss, Narjiss, Fes el-Jdid, and along Route d'Imouzzer. For riads inside Fes el-Bali, the UNESCO medina is non-drivable, so we coordinate a perimeter pickup at Bab Boujloud, Place R'cif, or your riad's main gate just outside the walls.

We also support customers travelling between Fes and other Moroccan cities such as Meknes, Volubilis, Moulay Idriss, Ifrane, Azrou, Sefrou, Chefchaouen, Rabat, Casablanca, Tangier, Marrakech, and Merzouga. Whether you are running late from a Volubilis stop, need an extra hour in Ifrane, or want to add a photo stop along the N13 toward Midelt, you can adjust the day directly on WhatsApp. Routes are fixed-rate and door-to-door, so changes stay transparent.

VIP transfers (premium vehicles, white-glove service, ideal for executives, diplomats, and special-occasion travellers) receive priority support. The team can coordinate discreet arrival, English- or French-speaking drivers, multilingual driver requests in Spanish, German, or Italian when arranged in advance, multi-stop itineraries, and onboard refreshments by request. Every VIP transfer remains fixed-rate, with the same free waiting and free door-to-door pickup as our standard tiers.

The support team replies in English, French, Spanish, German, Italian, Polish, Dutch, Portuguese, and Russian. Most WhatsApp messages get a first response within a few minutes, and active travel-day messages (flight delays, en-route changes, arrival hand-offs) are prioritized. French-speaking drivers are standard; English-speaking drivers are available on request, and other languages can be arranged with advance notice.

MarHire Taxi Fes is a dedicated local Fes taxi and chauffeur agency, not a ride-hailing app, not a global broker, not an aggregator. Support comes from the same Fes-based team that runs the fleet and licensed drivers, which means decisions about flight delays, vehicle swaps, or schedule changes happen quickly and locally. Combined with fixed-rate pricing, free cancellation on most bookings, and commercial passenger transport insurance on every vehicle, support is built to be transparent and reassuring rather than transactional.