Terms & Conditions

MarHire Taxi Fes — Terms & Conditions

Update date: 10 November 2026
Time zone: All cut-offs and deadlines use Africa/Casablanca (Morocco local time).

MarHire Taxi Fes ("MarHire Taxi Fes", "MarHire", "we", "us", "our") is an airport transfer service operated by MarHire LLC, a limited liability company registered in Wyoming, USA, under registration number 2025-001769503, with operations based in Agadir, Morocco.

MarHire Taxi Fes arranges pre-booked airport pickups and drop-offs between Fes–Saïss Airport (FEZ) and confirmed destinations in Morocco, including hotels, riads, private addresses, and train stations.

Services are provided by licensed professional drivers, including MarHire's own drivers and contracted drivers or independent local transport Partners. Our team manages booking requests, confirmations, payments, changes, and customer support.

These Terms apply only to airport transfer services booked through MarHire Taxi Fes.

• Website: festaxidriver.com

• Main website: marhire.com

• Email: info@marhire.com

• Phone/WhatsApp: +212 660 745 055

1. Acceptance of Terms

By accessing the MarHire Taxi Fes website, creating an account, requesting an airport transfer, or making a booking, you ("Customer", "you") agree to these Terms & Conditions ("Terms"), the applicable Cancellation Policy, and any service-specific conditions shown on the listing page, booking form, or booking confirmation.

If there is a conflict between these general Terms and the service-specific conditions communicated before booking, the service-specific conditions prevail for that booking, subject to applicable law.

These Terms apply to airport transfer bookings made through:

• The MarHire Taxi Fes website.

• MarHire's shared booking system and app.

• MarHire's official WhatsApp, phone, or email channels.

Services not connected to an airport pickup or drop-off are outside the scope of these Terms.

We may update these Terms periodically. The version in force when you submit your booking request applies to that booking.

2. Definitions & Our Role

Platform: The MarHire Taxi Fes website, MarHire's booking systems, app, and official communication channels.

Airport Transfer: A pre-booked journey between Fes–Saïss Airport and the confirmed pickup or drop-off destination.

Airport Arrival Transfer: Transportation from Fes–Saïss Airport to a hotel, riad, train station, private address, or another agreed destination.

Airport Departure Transfer: Transportation from an agreed pickup location to Fes–Saïss Airport.

Partner: An independent local transport supplier providing the confirmed airport transfer.

Driver: The licensed professional driver assigned to your booking, whether directly engaged by MarHire or provided by an independent Partner.

Booking Request: A request sent through the Platform or our team. Sending a request is free and does not create a confirmed booking.

Confirmation (Voucher): The message issued by MarHire confirming the transfer date, pickup time, pickup and destination locations, vehicle category, passenger and luggage requirements, total price, payment arrangements, and contact details.

Customer: The person submitting the airport transfer booking request or making the booking.

MarHire manages the booking process, coordinates the airport transfer, and provides customer support.

Independent Partners are responsible for the quality, safety, and delivery of the transport services they provide. MarHire remains responsible for its own booking services and assists customers with problems involving a Partner.

3. Eligibility & Customer Responsibilities

• The person making a booking must be at least 18 years old.

• Minors may travel when accompanied by a responsible adult, subject to applicable law and safety requirements.

• You must provide accurate passenger names and contact information.

• For airport arrivals, you must provide a valid flight number.

• You must provide the correct airport, terminal information where relevant, pickup or drop-off address, and passenger count.

• You must declare your luggage requirements, including oversized items.

• You must review your booking confirmation before travelling.

• You must follow the confirmed pickup instructions and be available at the agreed meeting point.

• You must follow Moroccan laws and reasonable safety instructions from your driver.

• You must inform MarHire promptly about changes to your flight, arrival time, pickup address, passenger count, or luggage.

Incorrect or incomplete information may result in delays, additional charges, or an inability to provide the confirmed transfer.

4. How an Airport Transfer Booking Is Made

Step 1: Booking Request

Choose your airport transfer, date, pickup and drop-off locations, passenger count, vehicle category, and any required extras.

For airport arrivals, provide your flight number and scheduled arrival details.

For airport departures, provide your preferred pickup time and flight departure information.

Submitting a booking request is free and does not oblige you to pay.

Prices and availability shown before confirmation are indicative until confirmed by MarHire.

Step 2: Availability & Confirmation

Our team checks availability with the assigned driver or Partner.

MarHire usually confirms bookings through WhatsApp and email within 10 minutes.

A booking exists only after MarHire issues the confirmation.

The confirmation includes the agreed service details, total price, inclusions, and payment instructions.

Step 3: Payment

After confirmation, MarHire sends a secure payment link for the required booking advance.

The remaining balance is payable at the beginning of the transfer, according to your booking confirmation.

Vehicle Availability

Vehicles are booked according to category, passenger capacity, and luggage capacity rather than by a guaranteed exact model, unless otherwise agreed in writing.

If the confirmed vehicle becomes unavailable, MarHire may provide an equivalent or higher-category vehicle without an additional vehicle-category charge.

Booking Refusal

MarHire may refuse requests that are fraudulent, abusive, unsafe, unlawful, or unavailable.

5. Prices, Taxes, Discounts & Coupon Codes

Currency

Airport transfer prices are displayed and charged in euros (EUR).

Your bank's currency conversion rate, international transaction fees, or other bank charges are outside MarHire's control.

Airport Transfer Pricing

Airport transfer prices are generally calculated per vehicle for the confirmed route, rather than per passenger, unless the listing states otherwise.

The booking form shows the total price before you submit your request, including:

• Base airport transfer price.

• Selected optional extras.

• Applicable taxes shown separately.

• Eligible discounts or coupon codes.

• Final booking total.

The confirmed price and its inclusions are stated in your booking confirmation.

Included Services

Unless otherwise stated in the listing or confirmation, an airport transfer includes:

• A licensed professional driver.

• Fuel for the agreed journey.

• Transportation between the confirmed pickup and drop-off locations.

• Standard passenger luggage within the booked vehicle's safe capacity.

• Flight monitoring for airport arrivals where a valid flight number is provided.

• Pickup coordination and customer assistance.

Bottled water and USB charging may be available depending on the assigned vehicle and its equipment.

Optional Extras

Additional charges may apply to:

• Child seats or booster seats.

• Additional stops.

• Waiting time beyond the included allowance.

• Changes to the agreed destination.

• Route extensions.

• A larger vehicle required for additional passengers or luggage.

• Other optional services requested by the Customer.

Any additional price must be communicated for approval before the requested change is carried out.

Listing Discounts

Some listings may show discounted prices.

A displayed discount applies to eligible booking requests made while the promotion is active, subject to the dates and conditions stated.

Coupon Codes

MarHire may offer public or personal coupon codes.

• Only one coupon code may be used per booking.

• The best eligible coupon code is applied automatically where supported by the booking system.

• Coupon codes may have conditions relating to dates, locations, services, booking amounts, or eligible customers.

• Coupon codes cannot be combined with listing discounts unless expressly permitted.

• Coupon codes have no cash value and cannot be exchanged for cash.

• Personal coupon codes may only be used by their intended recipients.

• MarHire may modify or discontinue public coupon codes for future bookings.

• A coupon code already applied to a confirmed booking remains valid for that booking.

6. Payments & Additional Charges

Advance Payment

Confirmed airport transfer bookings require an online advance payment after MarHire issues the booking confirmation.

Payment is made through a secure MarHire payment link processed by Stripe.

Remaining Balance

The remaining balance is payable at the beginning of the transfer, according to the payment arrangements shown in your confirmation.

Payment Authorisation

By completing an online payment, you authorise MarHire and its payment providers to charge the payment method you provide for the amount displayed.

Additional payments must be separately authorised or otherwise lawfully payable under the agreed booking conditions.

Additional Charges

Additional charges may arise from:

• Customer-requested changes to the destination.

• Extra stops or route extensions.

• Waiting time beyond the included allowance.

• Additional passenger or luggage requirements.

• Excessive vehicle soiling.

• Damage caused by the Customer or passengers.

• Other agreed additional services.

MarHire will provide the applicable details and supporting information before requesting payment.

Additional charges may be paid through a secure payment link or another accepted payment method.

7. Force Majeure & Safety

If an airport transfer becomes impossible or unsafe because of events beyond reasonable control, you may choose:

• A free reschedule, subject to availability.

• A full refund of the amount paid online for the affected service.

Examples include:

• Severe weather.

• Road closures.

• Natural disasters.

• Strikes affecting transportation.

• Government or public authority orders.

• Other extraordinary events beyond reasonable control.

Drivers must comply with Moroccan traffic laws and safety requirements.

A driver may refuse to begin or continue a journey where conditions present a serious and immediate safety risk.

8. Airport Transfer Service Conditions

A. Scope of Airport Transfer Services

MarHire Taxi Fes provides pre-booked airport transfers, including:

• Fes–Saïss Airport to hotels and riads in Fes.

• Fes–Saïss Airport to private addresses.

• Fes–Saïss Airport to Fes train stations.

• Hotels, riads, and private addresses to Fes–Saïss Airport.

• Airport transfers to other destinations where expressly quoted and confirmed.

The confirmed route, pickup time, destination, passenger count, and vehicle category appear in your booking confirmation.

This service does not include general on-demand city taxi journeys, hourly chauffeur hire, or full-day driver hire.

B. Airport Arrivals & Flight Delays

Customers must provide a valid flight number when booking an airport arrival transfer.

Where valid flight information is provided:

• The driver monitors the flight's arrival status.

• The pickup is adjusted according to the actual landing time.

• Delayed flights do not create an additional pickup charge when the driver follows the flight information provided.

• The driver coordinates the meeting point according to your booking instructions.

Your driver will meet you at the agreed meeting point in or near the airport arrivals area.

Customers must contact MarHire promptly if their flight number, airport, or travel arrangements change.

C. Airport Departure Transfers

For departures to Fes–Saïss Airport, customers must be ready at the confirmed pickup time and location.

Customers are responsible for allowing sufficient time for:

• Travel to the airport.

• Traffic conditions.

• Airline check-in.

• Security procedures.

• Passport control where applicable.

MarHire may suggest a pickup time, but customers remain responsible for checking their airline's reporting requirements.

If the pickup time or address changes, contact MarHire as soon as possible.

D. Waiting Time & No-Shows

The included waiting period is up to 60 minutes, subject to the applicable Cancellation Policy.

For airport arrivals with a valid flight number, pickup timing follows the actual landing time without an additional flight-delay charge.

For other pickups, the waiting period follows the scheduled pickup time.

Additional waiting beyond the included allowance may result in extra charges where agreed.

If a customer does not arrive within the applicable waiting period and has not contacted MarHire, the booking may be classified as a no-show.

Customers should contact MarHire immediately if they cannot locate their driver or are delayed after arrival.

E. Changes to the Confirmed Route

Customers may request:

• An additional stop.

• A different drop-off address.

• A route extension.

• Additional waiting time.

• A revised pickup time.

Changes depend on driver availability, operational feasibility, and MarHire's approval.

Any additional price will be communicated before the change is carried out.

F. Passengers & Luggage

Customers must provide accurate passenger and luggage information at booking.

Oversized or unusual luggage must be declared in advance, including:

• Large suitcases.

• Golf equipment.

• Bicycles.

• Surfboards.

• Strollers.

• Other oversized items.

The vehicle must not exceed its permitted passenger or luggage capacity.

A driver may refuse unsafe or excessive loads.

If a larger vehicle is required, additional charges may apply, subject to availability and customer approval.

G. Child Seats & Boosters

Child seats and booster seats must be requested in advance.

Additional charges may apply and will be displayed or confirmed during booking.

Child restraints must comply with applicable safety requirements.

A driver may refuse transportation where a required child restraint is unavailable or the seating arrangement is unsafe.

H. Passenger Conduct & Safety

All passengers must follow applicable seatbelt and road safety rules.

The following are prohibited:

• Smoking inside the vehicle.

• Illegal activities.

• Abusive, threatening, or violent behaviour.

• Carrying dangerous or prohibited items.

• Alcohol or drug use that compromises safety.

• Interference with the driver or vehicle controls.

The driver may refuse or terminate a transfer where passenger behaviour creates a serious safety or legal risk.

If the Customer's conduct causes a lawful termination of the service, a refund may be refused to the extent permitted by law and the Cancellation Policy.

I. Vehicle Damage & Cleaning

Customers are responsible for damage caused by themselves or members of their group, to the extent permitted by law.

Customers may also be responsible for reasonable cleaning costs resulting from excessive soiling, including:

• Significant spills.

• Stains.

• Smoking residue.

• Other damage or soiling requiring special cleaning.

MarHire will communicate any applicable charges with supporting information.

Normal wear and tear is not chargeable to the Customer.

J. Lost Property

Customers should check the vehicle before leaving.

If personal belongings are left behind, contact MarHire as soon as possible.

We will make reasonable efforts to coordinate recovery with the assigned driver or Partner.

Recovery is not guaranteed, and liability for lost or damaged belongings remains subject to applicable law.

K. Driver & Vehicle Substitution

MarHire may assign another licensed driver or an equivalent or higher-category vehicle when operational circumstances require it.

Any replacement must meet the confirmed passenger and luggage requirements and applicable safety standards.

Customers will be informed when changes materially affect their confirmed airport transfer arrangements.

9. Cancellations, Changes, No-Shows & Refunds

Airport transfer cancellations, changes, no-shows, and refunds follow MarHire Taxi Fes's applicable Cancellation Policy.

Free Cancellation

Customers may cancel up to 48 hours before the scheduled pickup time and receive a full refund of the amount paid online, without a cancellation fee.

Late Cancellation

If a customer cancels less than 48 hours before pickup, the amount paid online is non-refundable, subject to applicable law and any confirmed exceptions.

No-Show

A customer who fails to arrive at the agreed pickup location within 60 minutes and has not contacted MarHire may be treated as a no-show.

The amount paid online is then non-refundable, subject to applicable law.

Flight Cancellation or Significant Rescheduling

If an arriving flight is cancelled or significantly rescheduled and the Customer notifies MarHire:

• MarHire will arrange a free reschedule, subject to availability.

• If a reschedule cannot be arranged, MarHire will refund the amount paid online.

Unconfirmed Requests

A booking request that has not yet been confirmed may be withdrawn free of charge.

How to Request a Cancellation or Change

Customers may contact MarHire through:

• My bookings in their MarHire account.

• Find my booking using the booking reference and email verification code.

• WhatsApp or phone.

• Email.

Cancellation and change deadlines are calculated from the time the Customer sends the request, using Africa/Casablanca local time, not the time MarHire replies.

Refund eligibility remains subject to the applicable booking conditions and mandatory consumer rights.

10. Your MarHire Account

Customers may book an airport transfer without creating an account.

A MarHire account allows customers to access their bookings, saved listings, and eligible coupon codes across MarHire websites and the MarHire app.

Account Access

Customers may sign in using:

• A one-time verification code sent to their email.

• Google sign-in.

• Apple sign-in.

Customers are responsible for maintaining the security of their email and connected sign-in accounts.

Account Deletion

Customers may request account deletion through their account settings or at:

Delete account

Deleting an account does not automatically cancel existing confirmed airport transfer bookings.

Account Restrictions

MarHire may suspend or close accounts involved in fraud, abuse, unlawful activity, or material violations of these Terms.

11. Customer Support

MarHire provides support in English, French, and Arabic through WhatsApp, phone, and email.

• WhatsApp/Phone: +212 660 745 055

• Email: info@marhire.com

For urgent issues during your airport transfer, including difficulty locating your driver, unexpected delays, or safety concerns, contact MarHire immediately.

Our team will coordinate with the assigned driver or Partner to help resolve the issue.

12. Reviews & User Content

By submitting reviews, photographs, or feedback, you grant MarHire a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display the submitted content for marketing and quality purposes.

Reviews must reflect genuine customer experiences.

MarHire may moderate or remove content that is unlawful, abusive, misleading, or irrelevant.

This licence does not override applicable privacy, intellectual property, or other mandatory legal rights.

13. Fraud, Chargebacks & Security

MarHire may refuse booking requests or cancel bookings suspected of fraud, misuse, or unlawful activity.

If a Customer initiates a chargeback while a refund is being processed, MarHire may pause the direct refund until the card issuer resolves the dispute to prevent duplicate reimbursement.

Payment disputes will be handled in accordance with applicable payment provider rules and consumer protection laws.

14. Privacy & Cookies

Personal information is processed in accordance with MarHire Taxi Fes's:

• Privacy Policy

• Cookie Policy

Information collected for airport transfer bookings may include:

• Customer name.

• Contact information.

• Flight number and arrival details.

• Pickup and drop-off addresses.

• Travel dates and times.

• Number of passengers.

• Luggage requirements.

• Special requests needed to arrange the transfer.

Relevant booking information may be shared with the assigned driver or transport Partner where necessary to provide the confirmed service.

To exercise your applicable privacy rights, contact:

info@marhire.com

15. Intellectual Property & Website Use

All website content, trademarks, graphics, branding, and code are owned by or licensed to MarHire and protected by applicable intellectual property laws.

You agree not to:

• Copy or reproduce website content at scale without authorisation.

• Scrape or unlawfully extract website information.

• Reverse engineer or misuse website functionality.

• Interfere with booking systems or website security.

• Submit fraudulent booking information.

You, or an assistant or agent acting on your instructions, may use the Platform to search for and book airport transfer services for your own use, provided the information supplied is accurate and the activity complies with these Terms.

16. Availability of the Platform

MarHire aims to maintain continuous access to its websites and booking systems.

However, uninterrupted availability is not guaranteed.

Access may be affected by:

• Scheduled maintenance.

• Technical upgrades.

• Internet or network interruptions.

• Third-party service disruptions.

• Other technical or operational issues.

MarHire may modify, suspend, or discontinue Platform features when necessary, subject to existing confirmed booking obligations and applicable law.

17. Liability & Disclaimers

To the maximum extent permitted by applicable law, MarHire's total liability for claims relating to a booking is limited to the amount the Customer paid to MarHire for that booking.

MarHire is not liable for indirect, incidental, special, or consequential losses to the extent permitted by law.

This may include losses arising from missed flights, onward connections, or appointments caused by circumstances outside MarHire's reasonable control or by incorrect information supplied by the Customer.

Independent Partners are responsible for the quality, safety, and delivery of the transport services they provide.

MarHire remains responsible for its own booking services and assists customers with problems involving a Partner.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights and applicable rights relating to passenger injury.

18. Severability, Assignment, No-Waiver & Entire Agreement

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

Assignment

Customers may not assign their booking rights or obligations to another person without MarHire's consent.

No Waiver

MarHire's failure to enforce a particular provision does not constitute a waiver of its right to enforce that provision later.

Entire Agreement

These Terms, together with the applicable Cancellation Policy, service-specific listing conditions, and booking confirmation, constitute the agreement relating to your booked airport transfer.

19. Governing Law & Jurisdiction

These Terms are governed by Moroccan law.

The Courts of Agadir (Souss-Massa), Morocco, have non-exclusive jurisdiction over disputes arising from these Terms, consistent with MarHire's main Terms & Conditions, without prejudice to mandatory consumer protections or any court jurisdiction required by applicable law.

Nothing in these Terms removes any rights or protections that cannot legally be excluded.

20. Contact

MarHire Taxi Fes — operated by MarHire LLC

Company: MarHire LLC
Registration: Wyoming, USA, 2025-001769503
Operating location: Agadir, Morocco
Service area: Airport transfers to and from Fes–Saïss Airport (FEZ), including confirmed destinations in Fes and elsewhere in Morocco.

• Website: festaxidriver.com

• Main website: marhire.com

• Email: info@marhire.com

• WhatsApp/Phone: +212 660 745 055

For airport transfer bookings, changes, cancellations, payment questions, or urgent customer support, please contact MarHire using the details above.