Insurance Conditions

MarHire Taxi Fes — Insurance Conditions

Update date: 10 November 2026
Time zone: All cut-offs and deadlines use Africa/Casablanca (Morocco local time).

MarHire Taxi Fes ("MarHire Taxi Fes", "MarHire", "we", "us", "our") is the private driver and airport transfer service of MarHire LLC, a limited liability company registered in Wyoming, USA, under registration number 2025-001769503, operating in Fes, Morocco.

These Insurance Conditions explain the insurance arrangements, passenger protection, safety requirements, accident procedures, and responsibilities that apply to private driver and transfer bookings.

• Website: festaxidriver.com

• Email: info@marhire.com

• Phone/WhatsApp (24/7 for incidents): +212 660 745 055

1. Overview

MarHire Taxi Fes arranges transfers to and from Fes-Saïss Airport (FEZ), private drivers, hotel and riad transfers, intercity journeys, and hourly or full-day driver services in Fes and other agreed destinations across Morocco.

Every service is carried out by a licensed professional driver in a vehicle insured in accordance with applicable Moroccan passenger transport requirements.

Services may be provided by MarHire's own drivers or by contracted drivers and independent local transport Partners.

As a passenger, you do not operate the vehicle and are not responsible for ordinary vehicle damage arising from the professional driver's operation of the vehicle.

No security deposit or rental insurance excess is required from passengers for private driver and transfer bookings.

These conditions explain:

• The insurance requirements for vehicles and drivers.

• How passengers are protected in a road accident.

• Passenger safety requirements.

• Insurance limitations and exclusions.

• What to do after an accident or other incident.

• How insurance claims are handled.

• The responsibilities of MarHire, its transport Partners, and passengers.

These conditions should be read together with our Terms & Conditions and Cancellation Policy.

2. Vehicle Insurance & Passenger Protection

All vehicles assigned to MarHire Taxi Fes bookings must have valid insurance appropriate for their use and in accordance with applicable Moroccan law.

This includes compulsory motor third-party liability insurance and any additional coverage legally required for the relevant passenger transport service.

Vehicle Insurance Requirements

• Every assigned vehicle must have valid insurance on the date of service.

• Insurance must be appropriate for the vehicle and its passenger transport activities.

• Drivers and independent transport Partners are responsible for maintaining the insurance required for their vehicles and operations.

• Vehicles without the legally required insurance must not be assigned to customer bookings.

• Insurance claims are handled according to the applicable policy terms and Moroccan law.

Passenger Protection

If a road accident occurs, eligible claims for bodily injury or other covered losses are handled through the applicable motor insurance arrangements and legal procedures.

The extent of compensation depends on the accident circumstances, applicable insurance coverage, responsibility for the accident, and Moroccan law.

MarHire assists customers by coordinating with the assigned driver, relevant transport Partner, insurer, and authorities where necessary.

3. What Insurance Means for Passengers

Road Accidents

If a road accident occurs during your booked journey, responsibility for vehicle damage, third-party damage, and passenger injuries is determined according to the circumstances, applicable insurance arrangements, and Moroccan law.

Passengers are not required to pay for ordinary vehicle damage caused by the professional driver's operation of the vehicle.

Any claim for injury or other covered losses is assessed according to the applicable insurance policy and legal requirements.

No Security Deposit or Rental Excess

Private driver and transfer customers are passengers rather than vehicle renters.

Therefore:

• No vehicle security deposit is required.

• No rental insurance excess applies.

• Passengers do not need to purchase additional vehicle damage protection.

• Passengers are not responsible for ordinary accidental vehicle damage caused by the professional driver.

This does not remove responsibility for deliberate damage, negligent damage, or excessive soiling caused by a passenger, as described in Section 6.

Accident Assistance

If an incident occurs during your journey, MarHire provides assistance by:

• Contacting the assigned driver or transport Partner.

• Coordinating with the relevant insurer where necessary.

• Helping communicate with the authorities.

• Providing available booking and vehicle information.

• Helping arrange onward transportation where possible.

Replacement transportation depends on availability, the location, and the circumstances of the incident.

4. Drivers, Vehicles & Safety Requirements

Licensed Professional Drivers

Every driver assigned to a MarHire Taxi Fes booking must hold the valid licences, permits, and authorisations required for the passenger transport service they provide.

Drivers must follow applicable Moroccan traffic laws and road safety requirements.

Roadworthy Vehicles

Vehicles used for booked services must be maintained in a roadworthy condition and comply with applicable safety requirements.

This includes:

• Working seatbelts for passenger seats.

• Safe passenger seating.

• Appropriate vehicle maintenance.

• Compliance with applicable vehicle inspection requirements.

• Valid insurance and required operating documentation.

Passenger & Luggage Capacity

The number of passengers and the amount of luggage must remain within the vehicle's legal and safe capacity.

Customers must provide accurate passenger and luggage information when booking.

Drivers may refuse:

• Passenger numbers exceeding the vehicle's permitted capacity.

• Excessive or unsafe luggage.

• Dangerous or prohibited items.

• Any load that obstructs safe vehicle operation.

Where a larger vehicle is required, the Customer must contact MarHire to arrange an appropriate alternative, subject to availability and any applicable price difference.

Child Seats & Boosters

Child seats and booster seats must be requested in advance when booking.

Any applicable charges and availability will be communicated during booking or confirmed by our team.

Parents and guardians must provide accurate information about the children travelling so that suitable seating arrangements can be considered.

Child restraints must comply with applicable safety requirements.

A driver may refuse transportation where a required child restraint is unavailable or a proposed seating arrangement is unsafe.

5. Road Accidents & Passenger Injuries

If a road accident occurs during your MarHire Taxi Fes service, the relevant insurance arrangements and Moroccan law determine how the incident is handled.

If Another Driver Is Responsible

Where another road user is responsible for the accident, the responsible party's insurer may be involved in handling eligible claims.

Passenger compensation depends on the circumstances and applicable legal and insurance requirements.

If the Assigned Driver Is Responsible

Where the assigned professional driver is responsible, the relevant insurer and transport operator handle the accident according to the applicable insurance policy and Moroccan law.

Passengers are not charged a vehicle repair excess because they did not operate the vehicle.

If Responsibility Is Shared or Unknown

Where responsibility is disputed, shared, or cannot immediately be established, insurers and relevant authorities determine how liability and eligible claims should be handled.

Passenger rights are governed by the applicable law and insurance arrangements.

Injury Claims

Passengers injured during a road accident may be entitled to compensation under applicable law.

We recommend obtaining medical attention promptly and preserving relevant evidence, including medical reports, receipts, photographs, and accident details.

MarHire will provide reasonable assistance with the booking and transport information needed to support a claim.

6. Insurance Limitations & Exclusions

Motor vehicle insurance does not automatically cover every personal loss or expense that may arise during a journey.

The following limitations apply, subject to the relevant insurance policy and applicable law.

Personal Belongings & Luggage

Loss, theft, or damage involving personal belongings, luggage, cash, electronic devices, or valuables may not be covered by motor vehicle insurance.

Passengers should:

• Keep valuable items with them.

• Check the vehicle before leaving.

• Report missing belongings as soon as possible.

• Consider personal travel insurance for baggage and valuables.

Nothing in these conditions excludes responsibility where liability cannot legally be excluded.

Missed Flights & Connections

Vehicle insurance generally does not cover financial losses resulting from missed flights, trains, appointments, tours, or hotel reservations.

MarHire is not responsible for losses caused by circumstances outside its reasonable control, such as severe weather, unexpected road closures, or incorrect pickup information supplied by the Customer, except where applicable law requires otherwise.

Medical Expenses Unrelated to an Accident

Medical expenses arising from illness or other circumstances unrelated to a covered road accident are not automatically covered by the vehicle's motor insurance.

Passengers should consider personal travel medical insurance.

Unsafe Passenger Behaviour

Insurance coverage and legal responsibility may be affected by deliberate, unlawful, or unsafe passenger conduct.

Examples include:

• Interfering with the driver's ability to operate the vehicle safely.

• Refusing to follow legally required seatbelt rules.

• Assaulting or threatening the driver.

• Deliberately damaging vehicle equipment.

• Carrying prohibited or dangerous items.

Any effect on insurance coverage or compensation is determined by the relevant policy and applicable law.

Deliberate Damage & Excessive Soiling

Passengers may be responsible for damage caused deliberately or negligently by themselves or members of their group.

This may include:

• Deliberate damage to vehicle seats or equipment.

• Damage caused by improper handling of vehicle doors or interior fittings.

• Significant spills or stains.

• Smoking-related damage.

• Excessive soiling requiring additional cleaning.

MarHire will communicate any claimed charges with supporting information.

Normal wear and tear is not chargeable to passengers.

Further details are available in our Terms & Conditions.

7. Travel Insurance

We strongly recommend that travellers obtain personal travel insurance appropriate for their trip.

Depending on the policy selected, personal travel insurance may provide protection for:

• Emergency medical expenses.

• Personal belongings and luggage.

• Trip cancellation or interruption.

• Missed flights or onward connections.

• Emergency assistance or repatriation.

• Other travel-related risks.

Motor vehicle insurance is not a substitute for personal travel insurance.

Customers should review their travel insurance policy to understand its coverage, exclusions, limits, and claim requirements.

8. Roadside Assistance & Replacement Transportation

MarHire provides 24/7 incident assistance through its support contact number.

If a vehicle breaks down or becomes unsafe during a booked service, our team coordinates with the assigned driver or transport Partner.

Assistance may include:

• Coordinating roadside help.

• Contacting the relevant insurer or assistance provider.

• Arranging towing where necessary.

• Helping organise alternative transportation where possible.

• Providing updates to affected passengers.

Towing and mechanical assistance are handled according to the relevant insurance or roadside assistance arrangements.

A replacement vehicle or driver may be provided, depending on availability, the location, and the nature of the incident.

MarHire will make reasonable efforts to help customers continue their journey safely.

9. If an Accident or Incident Happens

If an accident occurs during your booked journey, follow these steps.

1. Make sure everyone is safe. Follow the driver's safety instructions and move to a safe location where appropriate.

2. Contact emergency services if needed. If someone is injured or there is immediate danger, seek emergency assistance.

3. Contact MarHire immediately. Call or send a WhatsApp message to +212 660 745 055.

4. Inform the authorities where necessary. The driver or relevant transport Partner should follow the accident reporting procedures required under Moroccan law.

5. Document the incident if it is safe to do so. Record the location, date, time, and relevant circumstances. Take photographs where appropriate.

6. Keep relevant documents. Retain medical reports, receipts, photographs, witness details, and other documents that may support an insurance claim.

7. Follow the instructions provided. Our team will help coordinate with the driver, transport Partner, insurer, and authorities.

Passengers should not interfere with emergency procedures or place themselves at additional risk to collect evidence.

Incident assistance: +212 660 745 055 (WhatsApp/Phone, 24/7).

10. Accident Reports & Insurance Claims

Accident Reports

The assigned driver or relevant transport Partner is responsible for following the accident reporting procedures required by law and the applicable insurance policy.

Depending on the circumstances, this may involve:

• A police or other official accident report.

• A completed and signed accident statement where appropriate.

• Photographs of the incident and vehicles.

• Vehicle and insurance details.

• Witness information.

Passengers may be asked to provide information relevant to their own claim.

Passenger Claims

If you are injured or suffer another potentially covered loss during a service, contact MarHire as soon as possible.

We will make reasonable efforts to provide:

• Booking confirmation details.

• The assigned driver's information.

• Relevant vehicle and transport Partner details.

• Available insurance contact information.

• Available accident documentation.

• Assistance communicating with the relevant insurer or Partner.

Documents for an Injury Claim

Depending on the incident and the insurer's requirements, passengers may need:

• Identification and contact details.

• Booking confirmation.

• Medical reports.

• Medical treatment receipts.

• Accident reports.

• Photographs or witness information.

• Other documentation requested lawfully by the insurer.

Claim Assessment

Insurance claims are evaluated by the relevant insurer under the applicable insurance policy and Moroccan law.

MarHire assists with coordination but does not independently determine insurance liability, approve compensation, or guarantee a specific claim outcome.

Customers should submit claim information promptly and meet any applicable legal or insurer deadlines.

11. Passenger Responsibilities

Passengers must follow reasonable safety instructions throughout the journey.

This includes:

• Wearing a seatbelt as required by law.

• Following the driver's safety instructions.

• Avoiding conduct that distracts or obstructs the driver.

• Providing accurate passenger and luggage information.

• Requesting child seats or boosters in advance.

• Respecting vehicle seating and luggage limits.

• Not smoking inside the vehicle.

• Not carrying prohibited or dangerous items.

• Avoiding alcohol or drug-related conduct that compromises safety.

• Reporting accidents, injuries, lost belongings, or other significant incidents promptly.

• Cooperating reasonably with lawful accident investigations and insurance claim procedures.

Passengers are responsible for deliberate or negligent damage they cause to the vehicle, to the extent permitted by applicable law.

12. MarHire & Transport Partner Responsibilities

MarHire manages the booking process and coordinates customer support for private driver and transfer services.

Where an independent transport Partner provides the service, that Partner is responsible for meeting the applicable legal requirements for its vehicles, drivers, insurance, and transport operations.

MarHire's responsibilities include:

• Coordinating the booked transport service.

• Providing customers with booking details and support contacts.

• Helping customers communicate with their assigned driver or Partner.

• Assisting with service-related incidents.

• Coordinating with insurers and relevant parties where appropriate.

• Helping resolve customer complaints or service problems.

Nothing in these conditions removes any responsibility that MarHire or a transport Partner has under applicable law.

13. Cancellations, Changes & Refunds

Cancellation requests, booking modifications, no-shows, and refunds are governed by our Cancellation Policy.

If a service becomes impossible or unsafe because of circumstances beyond reasonable control, customers may choose a free reschedule, subject to availability, or a full refund of the amount paid online for the affected service, in accordance with MarHire's applicable terms.

Examples include severe weather, road closures, natural disasters, strikes, or orders from public authorities.

A road accident or mechanical breakdown affecting a confirmed service will be handled according to the circumstances, applicable booking conditions, and the Customer's mandatory legal rights.

14. Updates to These Conditions

MarHire may update these Insurance Conditions to reflect changes in:

• Moroccan insurance or passenger transport laws.

• Insurer requirements.

• Safety procedures.

• Transport Partner arrangements.

• MarHire's operational policies.

The update date at the top identifies the current published version.

Bookings remain subject to the conditions applicable when the booking request was submitted, together with the confirmed service-specific terms, unless a change is required by law or otherwise validly agreed.

15. Contact

MarHire Taxi Fes — operated by MarHire LLC

Company: MarHire LLC
Registration: Wyoming, USA, 2025-001769503
Operating location: Fes, Morocco

• Website: festaxidriver.com

• Main website: marhire.com

• WhatsApp/Phone: +212 660 745 055

• Email: info@marhire.com

24/7 assistance is available for incidents and urgent issues during your journey.