Cancellation Policy

MarHire Taxi Fes — Cancellation Policy

Update date: 10 November 2026
Time zone: All deadlines use Africa/Casablanca (Morocco local time).

MarHire Taxi Fes ("MarHire Taxi Fes", "MarHire", "we", "us", "our") is the private driver and airport transfer service of MarHire LLC, a limited liability company registered in Wyoming, USA, under registration number 2025-001769503, operating in Fes, Morocco.

MarHire Taxi Fes offers transfers to and from Fes-Saïss Airport (FEZ), private drivers, hotel and riad transfers, intercity journeys, and hourly or full-day driver services in Fes and other agreed destinations across Morocco.

This Cancellation Policy applies to private driver and transfer bookings made through festaxidriver.com, MarHire's shared booking systems and app, or directly with our team by WhatsApp, phone, or email.

In this Policy:

• "Pickup time" means the scheduled time your driver is due to collect you at the agreed location.

• "Amount paid online" means the amount you actually paid to MarHire through a secure MarHire payment link, usually the booking advance. Amounts not yet paid or payable at pickup are not charged when you cancel within the free cancellation period.

1. Free Cancellation Up to 48 Hours

• Free cancellation: You may cancel your booking up to 48 hours before the scheduled pickup time and receive a full refund of the amount paid online, with no cancellation fee.

• Late cancellation: If you cancel less than 48 hours before pickup, the amount already paid online is non-refundable.

• No-show: If you fail to arrive at the agreed pickup location and meet the no-show conditions in Section 3, the amount paid online is non-refundable.

• No online payment made: If you have paid nothing online, a late cancellation or no-show does not create a cancellation charge. However, MarHire may require an online advance before confirming future bookings.

• Unconfirmed booking request: You may withdraw a booking request that has not yet been confirmed at any time, free of charge.

Free cancellation applies to the amount paid online, not to amounts that have not yet been collected.

2. Listings With Different Cancellation Terms

Every standard MarHire Taxi Fes listing currently offers free cancellation up to 48 hours before pickup.

Some services may have different cancellation terms in the future, including:

• Special group transfers.

• Multi-vehicle bookings.

• Private transport for large groups.

• Special transport arrangements.

• Non-refundable promotional rates.

Where stricter cancellation terms apply, they must be clearly displayed on the listing page and in the booking form before you submit your booking request.

A listing with stricter non-refundable conditions will not display the standard "Free cancellation" badge.

Any different cancellation terms must also be included in your booking confirmation.

Group bookings do not automatically require seven days' cancellation notice. The standard 48-hour policy applies unless different conditions are explicitly shown and agreed to before booking.

3. No-Show, Waiting Time & Late Arrival

No-Show

A booking is treated as a no-show if:

• You do not arrive at the agreed pickup location within 60 minutes of the scheduled pickup time.

• You have not contacted MarHire to explain the delay or arrange an alternative pickup.

In this situation, the amount paid online is non-refundable.

Waiting Time

For private driver and transfer bookings, the driver waits for up to 60 minutes after the scheduled pickup time.

Waiting beyond the included period may result in additional charges or the booking being classified as a no-show, depending on the circumstances and your booking confirmation.

If you expect to arrive late, contact MarHire as soon as possible.

Airport Pickups & Flight Delays

When you provide a valid flight number at booking:

• Your driver monitors your flight arrival.

• Your pickup is adjusted according to your actual landing time.

• Flight delays do not create an additional pickup charge.

• The applicable waiting period is coordinated with your updated arrival time.

This applies to transfers from Fes-Saïss Airport (FEZ) and other airports where the service is booked.

If your flight is cancelled or significantly rescheduled and you notify MarHire:

• We will arrange a free reschedule, subject to availability.

• If we cannot arrange the reschedule, you receive a full refund of the amount paid online.

A genuine no-show, where you do not arrive and do not contact MarHire, remains non-refundable.

4. Changes, Modifications & Extras

Changes More Than 48 Hours Before Pickup

You may request changes more than 48 hours before pickup.

Same route and vehicle category:

• Date and time changes are free when the assigned driver and vehicle category are available.

• A change in travel date may affect the price if different seasonal rates or applicable taxes apply.

• Any price difference will be communicated before the change is confirmed.

Different route, vehicle category, or service:

• Changes are priced according to the current rate for the requested service.

• If the new service costs less, MarHire refunds the applicable difference from the amount paid online.

• If the new service costs more, you must pay the difference.

All changes depend on availability and confirmation by MarHire.

Changes Within 48 Hours of Pickup

Changes requested less than 48 hours before pickup are not guaranteed.

They depend on:

• Driver availability.

• Vehicle availability.

• Route and timing requirements.

• Operational feasibility.

• MarHire's approval.

Where a change is possible, the updated service is priced at the current rate.

Any additional price difference must be paid by the Customer.

If the requested change cannot be made and you choose not to proceed with the original booking, the late cancellation conditions in Section 1 apply.

A last-minute modification request does not convert a late cancellation into a free cancellation.

Shortening or Partial Cancellation

Once a service has started, or within 48 hours of the scheduled pickup time, shortening the booked service does not create an automatic partial refund.

This includes:

• Removing stops.

• Shortening a journey.

• Cancelling part of an intercity itinerary.

• Reducing previously booked service hours.

• Ending an hourly or full-day private driver service early.

The full agreed service price remains payable, subject to applicable law and any specific agreement confirmed by MarHire.

Optional Extras

Optional extras may include:

• Child seats.

• Booster seats.

• Additional stops.

• Additional waiting time.

• Other pre-booked passenger services.

Prepaid extras are refundable when the entire booking is cancelled within the free 48-hour cancellation period.

Extras are not refundable separately within 48 hours of pickup or after the service begins, unless otherwise required by law or agreed by MarHire.

5. How to Cancel or Change a Booking

You can submit a cancellation or modification request through the following channels.

Online

Use:

• My bookings in your MarHire account.

• Find my booking, using your booking reference and the verification code sent to your email.

WhatsApp or Phone

+212 660 745 055

Email

info@marhire.com

When Your Request Counts

Your cancellation or change request is recorded from the time you send it, not from the time MarHire replies.

This means:

• An online request counts from its submission timestamp.

• A WhatsApp request counts from the time your message is sent.

• An email request counts from the time it is sent.

Please keep proof of your request, such as the email or WhatsApp timestamp.

This protects your cancellation eligibility if you send your request before the deadline but receive a reply afterwards.

6. Refunds

Refund Method

Eligible refunds are returned to the original payment method used for the online booking payment.

The refund covers the qualifying amount paid online.

Cancellation Fees

No cancellation fee applies when you cancel within the free cancellation period described in Section 1.

Refund Approval & Processing Time

MarHire confirms whether your cancellation qualifies for a refund within 24 hours of receiving your request.

Once approved, refunds are normally processed by your bank or card provider within 3 to 14 business days.

Actual processing times may depend on the financial institution.

Refund Currency

Refunds are issued in euros (EUR) for the amount originally paid online.

If your bank converted the original payment into another currency, the amount received in your bank account may differ because of exchange rate changes or bank fees.

These differences are determined by your bank or card provider, not by MarHire.

Original Payment Method Unavailable

If the original payment method is no longer available because a card has expired or an account has closed, contact:

info@marhire.com

MarHire will arrange an appropriate alternative refund method after verifying your identity.

7. Cancellations or Changes by MarHire Taxi Fes

If MarHire Taxi Fes cannot deliver a confirmed booking, we will offer the Customer a choice between:

• An equivalent alternative service at no extra cost, with any applicable price difference refunded if the alternative is cheaper.

• A full refund of the amount paid online, with no cancellation fee.

Situations may include:

• An assigned driver becoming unavailable.

• A booked vehicle becoming unavailable.

• Operational problems preventing the confirmed service.

• Overbooking.

• Other circumstances where MarHire cannot provide the agreed service.

Where possible, MarHire may offer an equivalent or higher-category vehicle that meets the confirmed passenger and luggage requirements.

No processing fee or deduction applies to cancellations initiated by MarHire.

8. Passenger Information & Service Requirements

Customers are responsible for providing the information needed to deliver their booked transfer or private driver service.

This includes:

• Correct passenger name and contact details.

• Accurate pickup and destination addresses.

• Valid flight number for Fes-Saïss Airport arrival transfers.

• Correct number of passengers.

• Accurate luggage information.

• Child seat or booster seat requests where necessary.

• Any relevant accessibility or special transport requirements.

If essential information is missing or incorrect, MarHire may be unable to provide the booked service.

If the Customer cannot meet the confirmed service requirements at pickup, the booking may be treated as a late cancellation or no-show where the applicable conditions are met.

Any refusal of service must comply with applicable law.

9. Force Majeure & Unsafe Conditions

If a confirmed service becomes impossible or unsafe because of events beyond the reasonable control of the Customer or MarHire, the Customer may choose:

• A free reschedule, subject to availability.

• A full refund of the amount paid online for the affected service.

Examples include:

• Severe weather.

• Road closures.

• Natural disasters.

• Strikes affecting transportation.

• Government or public authority orders.

• Other extraordinary events preventing safe or lawful transportation.

Drivers must comply with applicable traffic laws and safety requirements.

Where road or travel conditions create a serious safety risk, the driver may refuse to start or continue the affected journey.

MarHire will coordinate with the assigned driver or transport Partner and assist the Customer with rescheduling or refund arrangements as appropriate.

10. Your Consumer Rights

This Cancellation Policy does not exclude or limit any mandatory consumer rights available under applicable law.

Passenger transport services booked for a specific date or period are generally excluded from the standard 14-day online withdrawal right under the EU Consumer Rights Directive, subject to the applicable legal conditions and jurisdiction.

MarHire's free cancellation policy described in Section 1 is a separate contractual benefit.

Nothing in this Policy removes any consumer protection that cannot legally be excluded or limited.

11. Need Help?

Our customer support team is available seven days a week for booking questions, cancellation requests, modifications, and refund assistance.

MarHire Taxi Fes — operated by MarHire LLC

Company: MarHire LLC
Registration: Wyoming, USA, 2025-001769503
Operating location: Fes, Morocco

• Website: festaxidriver.com

• Main website: marhire.com

• WhatsApp/Phone: +212 660 745 055

• Email: info@marhire.com